We use your personal information in order to fulfil our commitment to providing an unparalleled guest service experience. As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.
This Policy applies to personal information regarding guests and the other individuals with whom we do business or who visit us and to the use of that personal information in any form - whether oral, electronic or written. This Policy gives effect to Dayal Paradise commitment to protect your personal information and has been adopted by all of the separate and distinct legal entities that manage, operate, franchise, own and/or provide services to the various Dayal Group properties around the world. Those entities include Dayal Group and its direct and indirect subsidiaries, and all of the separate and distinct legal entities that own the individual Dayal Group Hotels and Club properties worldwide, whether branded Dayal or not. References to "Dayal", "we" and "our" throughout this Policy, depending upon the context, collectively refer to those separate and distinct legal entities, including the entity with which you have made your booking. If we disclose the personal information we hold about you to other of our affiliated hospitality businesses, those entities must first have agreed to be bound by this Policy with respect to their processing of your personal information. While this Policy is intended to describe the broadest range of our information processing activities globally, those processing activities may be more limited in some jurisdictions based on the restrictions of their laws. For example, the laws of a particular country may limit the types of personal information we can collect or the manner in which we process that personal information. In those instances, we adjust our internal policies and/or practices to reflect the requirements of local law.
The term "personal information" in this Policy refers to information which does or is capable of identifying you as an individual. The types of personal information that we process (which may vary by jurisdiction based on applicable law) include:your name, gender, home and work contact details, business title, date and place of birth, nationality and passport and visa information; guest stay information, including the hotels where you have stayed, date of arrival and departure, goods and services purchased, special requests made, observations about your service preferences (including room and holiday preferences), telephone numbers dialed and faxes and telephone messages received; your credit card details,Dayal Paradise frequent guest program member information, online user account details, profile or password details and any frequent flyer or travel partner program affiliation; any information necessary to fulfill special requests (e.g., health conditions that require specific accommodation, purchase of goods and services); information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers; · information collected through the use of closed circuit television systems, card key and other security systems; · contact and other relevant details concerning the employees of corporate accounts and vendors and other individuals with whom we do business (e.g., travel agents or meeting and event planners); and · in limited cases, information relating to the credit of customers. Most of the personal information we process is information that you or someone acting on your behalf knowingly provides to us. However, in some instances, we process personal information that we are able to infer about you based onased on other information you provide to us or on our interactions with you, or personal information about you that we receive from a third party. There may be instances in which the personal information that you provide to us or that we collect is considered "Sensitive Personal Information" under the privacy laws of some countries. Those laws define "Sensitive Personal Information" to mean personal information from which we can determine or infer an individual's racial or ethnic origin, political opinions, religious beliefs or other beliefs of a similar nature, membership of a trade union or professional association, physical or mental health or condition, genetic data, sexual life or judicial data (including information concerning the commission or alleged commission of a criminal offense). We only process "Sensitive Personal Information" in your jurisdiction if and to the extent permitted or required by applicable law.
Subject to applicable laws, we may collect, use and disclose relevant portions of your personal information in order to: · provide and charge for the hotel accommodation and other goods and services you purchase; · provide you with a better, more personalised level of service; · administer the Dayal Paradise frequent guest program; · fulfil contractual obligations to you, anyone involved in the process of making your travel arrangements (e.g., travel agents, group travel organizers or your employer) and vendors (e.g., credit card companies, airline operators and other loyalty programs); · conduct market research, customer satisfaction and quality assurance surveys, direct marketing and sales promotions; · respond to requests for information and services; · provide for the safety and security of staff, guests and other visitors; · administer general record keeping; · meet legal and regulatory requirements; and · process credit applications (in the context of Dayal Club).
From time to time, we may disclose your personal information. We would always make that disclosure in accordance with applicable law. Circumstances where we might make such disclosure (in addition to those described in Section 4 above) include:
Like most international businesses, we have centralized certain aspects of our data processing activities in accordance with applicable laws, which, in many instances, will result in the transfer of your personal information from one country to another. For example, if you make a reservation and/or stay at one of the Dayal hotels or resorts outside of the India, the personal information gathered in that process will be transferred to and processed in the India. The jurisdictions where that information will be processed may or may not have laws that seek to preserve the privacy of personal information. Nevertheless, whenever your personal information is transferred within the Dayal companies, your personal information will be processed in accordance with the terms and conditions of this Policy and applicable laws.
If you choose to obtain information or do business with us online by visiting www.dayalparadise.com or www.hoteldayalparadise.com or other Dayal websites, you may wish to know the following:
You may always choose what personal information (if any) you wish to provide to us. However, if you choose not to provide certain details, some of your experiences with us may be affected (for example, we cannot take a reservation without a name). If you provide us with your contact details (e.g., postal address, email address, telephone number or fax number), we may contact you to let you know about the products, services, promotions and events offered that we think you may be interested in. We may also share your personal information with carefully selected third parties, who may communicate directly with you. You can always choose whether or not to receive any or all of these communications by contacting us as described in Section 11 below or following the "unsubscribe" instructions contained in the communications. If you have a Gold Passport account, we ask you to indicate your communication preferences at the time you apply for membership or when you create your user profile. We may also ask you to indicate how you would like to receive any offers, marketing and promotional information (i.e., via email or regular mail) and whether you would be willing to participate in surveys. Once you have indicated your preferences, you can always change your mind. In some jurisdictions, data privacy laws may require us to obtain your consent before we send you information that you have not specifically requested. In certain circumstances, your consent may be implied (e.g., where communications are required in order to fulfill your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g., where the information collected is regarded to be of a sensitive nature under local regulations). We will abide by any request from you not to send you direct marketing materials. When such a request is received, your contact details will be "suppressed" rather than deleted. This will ensure that your request is recorded and retained unless you provide a later consent that overrides it.
With some limited exceptions, you have rights to access and update personal information held about you. If you want to inquire about any personal information we may have about you, you can do so by sending us a written request by letter or email to the addresses set out in Section 11 below. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information, we may require to make that determination. We reserve the right to charge you a fee, if permitted under applicable law, Where you make more than one request in quick succession, we may respond to your subsequent request by referring to our earlier response and only identifying any items that have changed materially. You may request that we correct, or stop processing, personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree and record the fact that you consider that personal information to be incorrect in the relevant file(s).
Just as our business changes constantly, this Policy may also change. To assist you, this Policy has an effective date set out at the end of this document.
If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, or if you would like to submit a request (in the manner described in Section 9 above) for access to the personal information that we maintain about you, please contact us by any of the following means: · by mail at Dayal Paradise Vipulkhand 5 Gomtinagar Lucknow-226010, Attn: IT DEPT or · by contacting the front desk at of our hotel. If you are not satisfied with the response that you receive, you can escalate your concern to the IT Officer by sending an email to email@example.com.