1. Guest Service agent/Guest Service Assistant

• 1.Responsible for Front Desk operations and Business Centre operations.
• 2.Meet, greet and direct guests who enter the lobby area.
• 3.Ensure that all guest queries and incidents are responded to promptly and to the satisfaction of the guest.
• 4.Handling all guest requests and complaints.
• 5.Handling all VIP amenities and Amenity voucher, handling of courtesy calls of guests.
• 6.Taking Check in Check out
• 7.Following and maintaining the log book, so the next shift can follow up.
• 8.Coordinate with Manager, and ensure proper running of the hotel during the shift.
• 9.Ensure a very high level of guest service is constantly maintained for reception, lobby area.
• 10.Comply with hotel security, fire regulations and all health and safety legislations.
• 11.Demonstrate a thorough understanding of all facilities and services provided within hotel and identify opportunities for up selling and promoting when appropriate.
  
  

2. Banquet Executive/Associate F&B (Service)

• 1.Assists to ensure that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
• 2.Assists to prepare and update the Departmental Operations Manuals.
• 3.Conducts regular departmental communications briefing and meetings in the absence of the Outlet Manager.
• 4.Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate.
• 5.Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• 6.Maintains positive guest and colleague interactions with good working relationships.
• 7.Establishes a rapport with guests maintaining good customer relationships.Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
• 8.Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
• 9.Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• 10.Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• 11.Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise.
• 12.Assists to achieve the monthly and annual personal target and the outlet’s revenue.Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial informationAssists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
• 13.Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
  
  Banquet Executive/Associate F&B (Service)
  Ideally with a relevant degree, apprenticeship diploma in Hospitality or restaurant management.
  Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.

3. Management Trainee

This is an entry-level position in the Management cadre. The training cum probation period is for 6-8 months, where in the trainee under goes an on and off the job training program. JOB Details The job entails training in all the areas of the restaurant like kitchen, back sink, cleaning, lobby management, counter sales and customer interaction. There would be both on and off the job training programme.

Qualification - Any Graduate/Hotel Management
• 1.Female candidates required
• 2.Specialization in Food & Beverages
  
  
  Apply Now